Decorative Millwork Products
 
POLICIES & TECHNICAL INFO
Prices
Payment
Sale Tax on Internet Order
Terms / Open Account / Credit
In Stock Products
Specified Lengths
Tallying Policy
Freight Charges
UPS Orders
Warranty
Returns
Duties
Crating Fees
Custom Orders
Freight Claims for Good Damaged in Transit
Freight Claims for Lost Goods
Warranty & Guarantees
Delivery Times
Product Advise
Photos
Sizes
Product Availability
Carvings
Building Codes
Orders
International Orders
Tax Exempt Customers
Prices
All quoted in US dollars. All prices and specifications subject to change without notice.

Payment
For shopping and purchasing online we accept Visa, MasterCard, American Express or Discover Card. Other forms of payment can be arranged such as: Direct Bank Transfers, Certified checks, Money orders, Exports prepaid with Letter of Credits. We do not accept non-certified checks. Sorry, no COD's accepted.

Sales Tax on Internet Orders
Prices do not include local or national taxes. We are required by law to collect sales tax on all orders being shipped to locations within the state of Washington. We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state.

Terms / Open Account / Credit
Credit must be established through our credit department. If you are a business and would like to establish an open account with us please call us at: (425) 394-1212. Credit applications are available for repeat clients; all are subject to credit approval by our credit committee. Credit is not implied or granted verbally. No salesperson, representative, agent, or employee is authorized to alter terms stipulated by our credit department. Interest set at 2%/month 26% per annum.

In Stock Products
The complete line of Hardwood mouldings is in-stock in Poplar for prompt shipment. Red Oak mouldings are in-stock in selected profiles and are noted per profile. White River's Authentic Hand-carved® woodcarvings and Mantels are in-stock in Lindenwood, and the Adornments™ are in-stock in American Maple and Cherry. Resins show pricing if molds have been made. Unpriced resins indicate that an original mold has not yet been created, and customer will be subject to the mold charge. LCD's are priced as units, but identified and shipped as individual mouldings, random long lengths.

Specified Lengths
There is an upcharge for specified lengths. The customer also pays for additional footage needed to pull specified-length orders. Not to exceed 10% of order. See specifications under each moulding category.

Mon Reale®, Embossed & Traditional Mouldings - White River's™ hardwood mouldings are produced from lumber that is 65% 12'-16' lengths, allowing them to produce stock mouldings in long lengths (overall 3'-16'). White River's hardwood mouldings are precision machined with Weinig Moulders using Weinig Knife Tooling.

There is an upcharge for specified lengths. The customer also pays for additional footage (overpull) needed to pull specified length. Orders by category as shown below:

Category 3’ – 14’ 15’ – 16’
Traditional 20% 30%
Embossed 20% 30%
Mon Reale® 30% 40%

It is not our policy to run specified lengths on stock items when there is standing inventory.

Customers will be notified if a specified length is not available so that they can match their orders to current available lengths.

Adornments™ Hand-Carved Lineals - Produced from 8' FAS Lumber with minimal dime-size knots; lengths are end trimmed to 96" - 97".

Adornments™ Traditional Moulding - These are moulder produced, without carving or decorative enhancements. (i.e. Maple & Cherry: MLD5868, MLD5974). These mouldings are produced from 8' FAS Hardwoods with minimal cut-backs. 7'9" + is tallied as 8'. If order is over 8 pcs 8' (64'), then up to 12% (8') may be shipped as 2pc 4', or 1pc 3' and 1pc 5'.

15' & 16' - Foot Policy for Mon Reale®, Embossed & Traditional Mouldings - Because 15' - 16' lengths are considered premium, there will have a 30% upcharge (40% upcharge on Mon Reale®). These will be keyed in under a separate line item. Specified lengths are subject to that length being available in current inventory. We do not set up and run specified lengths when we have standing inventory. Processing specified-length orders requires opening bundles to the requested lengths. If lengths are not available, we pull the longer lengths required to fill the order. The moulding is then tallied and bundled for shipping. The extra moulding that has been pulled has to be retaillied, bundled and restocked. This is a time-consuming process. Our standard 20% (30% Mon Reale®) upcharge is enough to cover the labor to reasonably pull the desired lengths, not to cover the additional footage needed to get the order. A reasonable attempt will be made to pull the order to desired lengths, but oveages of an additional 10-20% may occur. If extra footage exceeds 20%, we will call for approval.

Tallying Policy
This industry-standard policy will allow customers to correctly receive the stock that is pulled to meet their orders. All mouldings are tallied to the nearest foot. For example, if the actual length is 11'5", the tallied length is 11'. If the actual length is 11'7", the tallied length is 12'. If the actual length is 11'6", the tallied length is 11'.

Freight Charges
Iitems shown are in-stock and manufactured in Northwest Arkansas since 1980. Most prices are FOB Issaquah, Washington. Some products are FOB Factory to save you money on freight. Our minimum LTL charge is $80, minimum UPS charge is $15. There is no minimum order. Remember to take into consideration minimum freight and specified-length charges, especially for small UPS orders. For residential LTL deliveries, there is an additional $50 freight charge.

Freight Ultra-Flex - All Ultra-Flex orders will have freight charges added to the invoice. Ultra-Flex ships direct from the manufacture and does not ship with other orders.

UPS Orders
Specified lengths on UPS orders are subject to an upcharge of 20% (30% Mon Reale®) plus additional LF (linear feet) needed to pull the order. Many orders with UPS piece counts are exceeding the cost to ship LTL. To UPS five bundles can be the same as a $80 LTL charge. Many of the truck lines we use to ship LTL have shipping schedules within a day of regular UPS ground.

Examples - The following examples would be subject to specified-length charges: - 2pc 8', 3 pc 8' CA37POP. The following example is NOT subject to specified-length charges: 24' CA37POP, ship UPS. This order will be pulled random length with no upcharge. Normally, we will ship 6' 8' lengths to fill this order.

PROS OF RANDOM LENGTHS CONS OF SPECIFIED LENGTHS PROS OF SPECIFIED LENGTHS
1. Shortens lead time 1. Will delay shipment of your order 1. On small jobs or repetitive length use application, it best fits the customer’s needs the first time.
2. Available from current inventory 2. Length may not be available from current inventory  
3. Long lengths 3. Unknown increased cost due to overpull  
4. Best price (save 20 – 40%)    


Warranty
White River's™ Mon Reale®, Traditional, & Embossed products are produced from clear, kiln-dried, hardwood lumber. All lumber is NHLA graded and dried to 6-8% moisture content. White River's hardwood mouldings are produced from lumber that is 65% 12'-16' lengths, allowing them to produce stock mouldings in long lengths (overall 3'-16'). White River's hardwood mouldings are precision machined with Weinig Moulders using Weinig Knife Tooling.

Returns
Stock mouldings cannot be returned without prior approval. Call for an RGA number and clearly mark outside of package with that number. Mouldings will not be credited that are (1) marked on, (2) modified in any way, (3) exposed to excessive sun or moisture, (4) have sheetrock mud, primer, stain or job-site damage. For stock mouldings to receive credit, mouldings must be in resellable condition. Returns are F.O.B. buyer and are subject to a 20% restocking charge. Loose mouldings will be accepted only if they are 8' or longer, unless in original plastic covering. No returns allowed after 30 days from date of invoice. After 60 days, at Decorative Millwork Products's discretion, if the return is allowed, the restocking charge will increase by 10% per month.

Decorative Millwork Products has the right to refuse any return. All carvings must be in original packaging or still carded with seal unbroken.

Decorative Millwork Products ABSOLUTELY will NOT accept carded carvings that have been opened. See Safe-Delivery Policy.

There are no cash refunds, a credit note will be issued. Authorized returns are FOB Issaquah, Washington 98027 or manufacturing for factory direct products. Special orders, International Exported Orders & Custom orders cannot be returned.

Duties
Under NAFTA most items made in Canada, Mexico, USA are duty free. Brokerage may apply to exported items for custom clearance. Free Trade with Chile and other countries - tariffs and duties can vary. If at any time duties are imposed they are the responsibility of the client (importer). Check your national trade rules before ordering.

Crating Fees
Some items like plaster must be wooden crated, extra charges will apply.

Custom Orders
Prepaid in full in advance before production begins. All custom orders are not returnable and cannot be cancelled. Expect longer delivery times for custom orders.

Freight Claims for Good Damaged in Transit
All sales are EXW. All items are inspected prior to shipping. When the carrier accepts product, all risk reverts to the purchaser. Decorative Millwork Products is not responsible for any damage that incurs in transit, concealed or otherwise. All goods should be unpacked and inspected immediately upon receipt. Any and all damages should be noted on the Bill of Lading when product is delivered. If the client gives the transportation company a clear receipt for goods received that have been damaged or lost in transit, the client does so at their own risk and expense. All claims are with the freight carrier. For most freight carriers, claims must be made within 8 working days.

Freight Claims for Lost Goods
When the carrier accepts product, all risk reverts to the purchaser and freight insurance. Decorative Millwork Products is not responsible for any lost goods. All lost goods should be reported to the carrier as soon as the loss is discovered.

Warranty & Guarantees
Decorative Millwork Products distributes products only. DMP does not manufacture or install. All warranty and guarantees are with their respective manufacturers. Product specifications are those of the manufacturer.

Delivery Times
Decorative Millwork Products will ship normal in stock products within 2 to 10 days (please also allow for transit time). This is an approximate estimate of shipping time for a product. These estimates are not guaranteed. Custom work or special orders can take up to 3 to 6 weeks and will be quoted per incident. Guaranteed delivery times are available only through a separate written legal contract which is not the quote for product.

Product Advise
Any advise recommended by Decorative Millwork Products is believed to be reliable, but Decorative Millwork Products does not make any warranty of the results obtained. The client or their tradesperson must test and verify product use and suitability for intended use themselves. Always use a Professional Licensed trade person.

Photos
All material photos close representations only.

Sizes
All product sizes are approximate only and may change without prior notice.

Product Availability
Products change from time to time and may be discontinued due to factors beyond our control or marketing decisions based on market acceptance. All product availability is subject to change without notice.

Carvings
Carvings are sold individually or in sets. Sets cannot be broken. They are made from solid wood and are hand carved, thus all pieces vary in size and detail, some are stock, other custom order. Many carvings are Custom order - non-returnable.

Building Codes
As there are numerous dominant Building Codes in existence and practice throughout the World, in addition to the many State-level and Provincial codes, Decorative Millwork Products strongly urges Specifiers and users to refer to their local codes as to the uses of all products on this website.

All policies are subject to change without notice.

Orders
Orders sent to Alaska, Hawaii, APO's, FPO's, Puerto Rico and the US Virgin Islands will be sent US Mail 4th Class (additional charges may apply). If you want a faster service, please choose the method you want in the checkout section. We will upgrade it to the service you requested.

International Orders
We will send you a quote with different shipping options for delivery to your country. If you order via the Internet, we will e-mail you the quote within 24 hours. Otherwise, please include a fax number where you can be reached at. Upon receipt of your confirmation of the shipping method and charges, we will immediately send your order and bill your credit card for the order total. Note: Customer is responsible for paying customs charges and any other applicable fees or taxes required.

Tax Exempt Customers
Tax exempt customers may place their orders with us by Internet. However, Internet orders will show tax at the time the order is placed. We will not collect sales tax if, prior to when we process the Internet order internally, we receive a SIGNED Tax Exempt Certificate (NOT A COPY OF A LICENSE) in which you attest to the fact that you are a tax exempt organization and you are not required to pay tax on the items purchased. Please make sure you include your tax exempt customer number on the Tax Exemption Certificate. You can send us the Tax Exempt Certificate by fax at (425) 394-0212 or by mail at 3060 Quinalt Court SW, Issaquah, WA 98027. If you need a Washington Tax Exempt Certificate form, please e-mail us at Customer Service or call (425) 394-1212.

We will collect sales tax on the order if we do not receive a SIGNED Tax Exemption Certificate before we process the order.


We DO NOT guarantee safe delivery.